Privacy Policy

Who We Are

MakeRain ("we," "us," or "our") is the data controller for the personal data collected through the CallGuard™ service. If you have questions about this policy or how we handle your data, please contact us through the support channels provided on our website.

What Data We Collect

We collect the following categories of personal data:

• Account and contact information: Name, email address, phone number, and business name provided when you sign up or contact us.
• Service usage data: Call logs, call summaries, text messages sent through the service, and configuration settings.
• Device and technical data: IP address, browser type, device identifiers, and operating system.
• Communication data: Support messages, feedback, and survey responses.

How We Use Your Data

We use your personal data for the following purposes:

• Providing the service: To operate CallGuard™, answer calls, send text-backs, and deliver call summaries to you.
• Customer support: To respond to your questions and resolve issues.
• Security and fraud prevention: To protect your account and detect unauthorized access or abuse.
• Product improvement: To analyze usage patterns and improve CallGuard™ functionality.
• Marketing (with consent): To send you updates, tips, or offers related to CallGuard™. You can opt out at any time.

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contract performance: Processing necessary to deliver the CallGuard™ service you signed up for.
• Legitimate interests: Security, fraud prevention, product improvement, and business analytics.
• Consent: Where required by law, such as for marketing communications or certain cookies.
• Legal obligation: Compliance with applicable laws, regulations, or legal requests.

Data Sharing

We do not sell your personal data. We share data only with the following categories of recipients:

• Service providers: Hosting, analytics, customer support, and communication tooling vendors who help us operate CallGuard™.
• Merchant of Record (Paddle): Paddle.com processes payments, subscriptions, invoicing, and tax compliance on our behalf. Paddle acts as an independent controller for payment-related data.
• Professional advisers: Legal, accounting, and consulting professionals where necessary.
• Authorities: When required by law, regulation, or valid legal process.

Data Retention

We retain your personal data for as long as necessary to provide the CallGuard™ service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data in certain circumstances.
• Restriction: Request that we limit processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us using the support information on our website. We will respond within one month of receiving a verified request.

Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use essential cookies to operate our website and service. We may also use analytics cookies to understand how visitors interact with our site. You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of CallGuard™ after changes constitutes acceptance of the revised policy.